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FlowerySite - Terms And Condition

1. The image displayed in website is just indicative. Actual product may vary in shape or design as per the availability of flowers, vase, cake flavor etc. We always do our best to give better result than shown. It may be possible that actual arrangement varies due to non-availability of flowers and other reasons which is beyond of our control.


2. In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full no later than 20 days after the intended delivery date.


3. In case of flowers and cakes (perishable items) if the receiver or any representative is not available at the time of delivery, we will consider order as delivered. However we always try to take an appointment over the phone before delivery.


4. Orders received till 3:00 PM will be delivered on same day unless delivery date is mentioned. All orders made after that will be delivered latest by next day.


5. Order will be eligible for free delivery only if recipient address is within the 2Km from the vendor store address.


6. In case of Teddy Bear, Color and look would be change when we will deliver your order from our local florist of that city.


7. In case Ferrero Rocher is not available in that city, we will deliver Cadbury celebration pack.


8. Delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush hour days like Valentine's Day, Mothers Day, Rakhi, New year Eve etc, the order cancellation would not be possible in such circumstances.


9. During peak holidays, festivals or events, our customer service agents may not be able to provide immediate delivery confirmation. However please be assured that our team is working hard to get your orders delivered as soon as possible.


10. For Valentine Midnight delivery, delivery will be done between 10 PM to 11:30 PM


11. FlowerySite will be able to attempt delivery of your order only ONCE. If no one available at the shipping address to accept the delivery of your order or recipient phone is wrong or unreachable at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.


12. To avoid problems or delays with delivery, please ensure that you have included complete address, including accurate postcode of the intended recipient and telephone number.


13. Delivery of certain items may not be possible under certain uncontrollable circumstances. However, you always have a right to get 100% refund of your order.


14. All claims are subject to the jurisdiction of Court at Mumbai , India only.


15. FlowerySite.com can refuse to serve any order without giving any reason to the specified location/receiver.


16. Any changes to the recipient address would be entertained free of cost if they are requested before 24hrs of the actual delivery. Changes after that will not be entertained and order would not be cancelled. Change of address would not be possible for products from the gift section after dispatch.


17. Refund shall be made under following conditions:

a. Order was cancelled.

b. Order was not delivered to the recipient.( This does not include the case for unfounded recipient )

c. If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.

d. Once orders placed, we cannot cancelled your orders unless requested 1 working day prior of the delivery date.

e. In case of Cancellation, 15% charge will be applicable.


18. If any customer do fraudulent behavior in terms of wrong address, unethical message, odd delivery timings or any other reason, we hold the power to reject that order or even we ban that customer without being answerable to anyone.


19. If you have any questions or comments about our Terms & Conditions, please email us at support@flowerysite.com


Thank you for visiting FlowerySite.com


FlowerySite Team

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